Withdrawal and refund

If you are a consumer as defined in § 13 German Civil Code, you have a right of withdrawal.

In order to exercise your right of revocation, you must inform us (Jim Tichatschek, Friedensallee 120, 22763 Hamburg, telephone number: +49 40 50037691, e-mail address: service@gustavo.de) by means of a clear statement (e.g. a letter sent by post, Fax or e-mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required.

In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Items purchased from our Onlineshop may be returned within fourteen (14) days of receipt of the goods without giving reasons. (Withdrawal)

If you wish to cancel the purchase and return the purchased items, simply return the package to us at your expense:

Gustavo Trading GmbH & Co. KG - Jim Tichatschek
Friedensallee 120
22763 Hamburg, Germany

In order to ensure a complete refund of the purchase price, the items should be packaged and not damaged. It is also only fair for everyone, if the articles have no usage traces other than those arising from trying the product on.

In the case of a withdraval, all payments, including the delivery costs (with exceptions to the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us, within fourteen (14) days from the date on which the notification of the revocation of this contract has been received by us)

If you have any questions, please contact service@gustavo.de

The return of products purchased from one of our retail partners or elsewhere is not possible directly at ethnotek.de. In this case, please contact the seller directly and inquire about his / her return conditions.

If you pay with Paypal, you can use the service Free Returns with Paypal. You can find more information about this at Paypal.

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